Wallet Details And What We Keep
We keep this policy short because a long document helps nobody. When you open an account we ask for your name, mobile number and the wallet you prefer, and that is roughly the whole of it. Payment references from bKash, Nagad, Rocket, Upay and bank transfer
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are stored so we can match an add-funds request to your account wallet and send a withdrawal back to the same rail. We do not ask for your wallet PIN, and no member of our team will ever ask you for it. Device details such as
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browser type, screen size and the pages you open help us keep the mobile site working on the phones people carry around Dhaka and Chattogram. Cookies do two jobs here: they keep you signed in between pages, and they show us which sections load slowly on
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a smaller screen. You can clear or block them in your browser without losing access to the public pages, though the lobby will ask you to sign in again. Retention follows the same logic. We hold account records while your account is open and for a
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period afterwards that local rules require, then we remove them. Where you are covered by a data law, you can ask for a copy of your records, ask us to correct a wrong number, or ask us to delete what we no longer need to keep.
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That right depends on your local law and eligible regions, and we will tell you honestly which part applies to you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.