Reference

The Rules That Cover Your Account

One written rulebook sits behind every account here: how a bKash, Nagad or Rocket transfer is credited to your wallet, what we verify before a withdrawal is released, and what ends an account.

Clauses in plain EnglishbKash, Nagad, Rocket payment termsWithdrawal checks explainedEvery revision dated on this page

See the Lobby Read FAQ

ASKING ABOUT TERMS

Where to Send a Terms Question

A terms question is rarely urgent, but it still deserves a real answer rather than a pasted reply. There is no counter to visit in Dhaka; a terms question is handled in writing so there is a record of what was said. Quote your registered mobile number and the clause you are asking about, and you save a round trip. If the query is about a held withdrawal, attach the wallet screenshot from bKash or Nagad in the same message so the check starts from the first reply.

Account chat Open chat from the help corner of your account and paste the clause number. Our team reads the terms the same way you do, so the answer comes back with the actual rule rather than a guess.

Email Write to our support address with your registered mobile number in the subject line. Useful when you want the reply in writing to keep alongside a bKash or Nagad transfer record.

Message thread Reply inside the thread on your account page. It stays attached to your account, so whoever picks it up can see the wallet history you are asking about without you retyping it.

DATA AND ACCESS

How We Keep Your Account Records

Terms and privacy live in the same drawer. To run your account we hold your name, mobile number, the wallet reference for each transfer and the game history tied to it, and nothing more unless you send documents for a withdrawal check. Session cookies keep you signed in between pages; clearing browser data signs you out on that handset. A one-time code goes to the number on file at every sign-in. Requests to see, correct or delete what we hold come through the same support channel, and we answer them under the rules that apply where you live.

Records we keep

Your registered mobile number, the wallet reference behind each bKash, Nagad or Rocket transfer, and the game history attached to your account. That is the file our desk works from.

Cookies and sessions

Small cookies hold your sign-in between pages on mobile. Blocking them means you log in again each visit, and clearing browser data ends the active session on that phone.

Login and one-time code

A one-time code goes to the number on your account at each sign-in. If that code now lands on a handset you no longer use, message us before you request a withdrawal.

Corrections and closure

Ask us to fix a misspelled name or close the account. We confirm what will be deleted and what we retain for payment records before anything is removed from the system.

How the Terms Apply to You

vss555 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you accept the version of these terms that was live on the day you registered, and that version is the one we point back to if a question comes up months later. The clauses are written in plain English so you can

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read them on a phone without hunting for a lawyer. What they settle is narrow and practical: who may hold an account, how a bKash, Nagad or Rocket transfer gets credited to your wallet, what we check before a withdrawal leaves, and what happens when a
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balance is disputed. Eligibility sits with your local law. We do not claim gaming is permitted in every region, and we do not knowingly hold accounts from places where it is not, so the terms ask you to confirm you are acting lawfully where you live.
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A second account, a wallet in someone else's name, or a name that does not match the wallet holder breaches the terms; those are the cases where a withdrawal is held and documents are requested first. We revise these terms when a payment rail changes or
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a rule needs tightening. The new text is posted on this page and applies from its posting date, and carrying on with the account means you accept it. If a revision takes away something you relied on, we tell you through the contact channel on your
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account instead of quietly swapping the page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms Questions We Get Asked Often

Most terms questions come down to three things: a held withdrawal, a wallet sitting in someone else's name, or a login someone has forgotten. The answers below cover the ones our desk handles most. If yours is not here, send it through chat with the clause number and we will point you to the line that settles it.

Yes. The version live on the day you open your account is the one that governs it, and each later revision is posted on this page with its own date attached.

Usually the wallet name and the account name do not match, or a second account was opened on the same mobile number. Send the documents we ask for and the check is completed.

No. One account per person and per mobile number. If you have forgotten an old login, contact us to recover it instead of opening a fresh account alongside it.

They are, with one difference: the wallet must be in your own name. A transfer sent from a friend's bKash balance cannot be credited to your account wallet.

Message the support desk from your registered number and say what needs correcting. We confirm the change in writing and keep a copy of your request on file.

Then we cannot keep the account open. Access depends on your local law and eligible regions, so tell us if you move and we will review your position with you.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Rules That Cover Your Account

Where to Send a Terms Question

How We Keep Your Account Records

Records we keep

Cookies and sessions

Login and one-time code

Corrections and closure

Terms Questions We Get Asked Often

01 Do these terms apply from the day I register?

02 Why was my withdrawal held under the terms?

03 Can I hold more than one account?

04 Are bKash, Nagad and Rocket transfers under the same rules?

05 How do I ask for a change to my stored details?

06 What happens if gaming is not allowed where I live?

Terms & Conditions

Related pages

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